Legal

Refund policy

Last updated 25 October 2026

The planning fee

• Before we start your pack: full refund. We start when we message you to say we are working on your itinerary pack.
• If we don't deliver within 14 days: full refund. We deliver your pack within 14 days of your payment. If it is not with you by then, you can ask for your money back, even after we have started.
• After we start: the planning fee is not refundable, unless we miss the 14-day delivery.
• Fee credit: if you book your trip through us within 12 months of paying the planning fee, we take the fee off your trip price.

The first chat is always free, so you only pay once you have decided you want the full pack.

Trip bookings

Deposits and cancellation terms depend on the camp and the other providers in your trip. We confirm them to you in writing before you pay anything. If you cancel, we apply those terms and pass on any refund as soon as the provider releases it.

If we cancel

If we cannot deliver your itinerary pack, or a booking we confirmed, we refund in full what you paid us for it.

Weather and waves

We plan around the seasons, but nobody can promise surf on a given day. Poor waves or weather are not a reason for a refund.

How refunds are paid

We refund to the method you paid with: the card you used on the payment link, or your PayPal account. Your bank or PayPal may take a few days to show it.

How to ask for a refund

Message us on WhatsApp or email hello@escapetosurf.com with your name and travel dates. See our terms for the full conditions.